Hello Blog Readers,
Greetings !! Before I start discussions on this TOPIC, Let me introduce with Peter (Founder of AkioSurvey.com)
AkioSurvey.com is an online survey software that provides easy and intuitive platform for creating, distributing and evaluating online surveys and polls.
This online survey tool is suitable for customer satisfaction surveys, employee satisfaction surveys, employee engagement surveys, 360 degree surveys, online market research surveys and many others.
This online survey tool is suitable for customer satisfaction surveys, employee satisfaction surveys, employee engagement surveys, 360 degree surveys, online market research surveys and many others.
I had GREAT POSITIVE EXPERIENCES with Peter and his TEAM.
Information is the key for successful implementation and running of any business organization. Although there are various kinds of information involved in running a business, one of the most important is that about customer needs. This information is what organizations need, to design products with a more customer centric approach. This is why you need an effective tool such as the online survey software that you can use to assess customer feedback and take the right decisions accordingly. With online survey software, organizations can conduct customer surveys in a fast and effective manner. You also get faster processing of the data and instant survey results.
Studying your customers' requirements and satisfaction is the most important aspect to ensure business success. This is where this tools can be of great help. With such software, business organizations can analyze customer needs in a faster and cost effective way. Moreover, this will ensure that the products and services are designed keeping the customer in mind.
Survey questionnaire is one of the most important parts of effective surveys. It is basically a set of questions that is placed in front of the respondents with a motive to get a response to it. The response obtained is further used as an input for analysis and research along with the generation of reports.
In business, it becomes very important to understand the needs and interests of the customers and to find out what they actually think about its products and services. What customers think and how they deal with the organizations' products and services can only be measured by conducting surveys which cannot be made effective until or unless the organization makes proper usage of questionnaire.
Each survey response or option is assigned a numeric code or value that is useful in computing mean, median, range, variance and other analytical calculation on the data that is collected. To ensure accurate computation, values must be coded following a consistent methodology. Typically, the highest value is assigned to the best or most positive outcome and so on. It is a best practice to keep the direction of the scale and the scale points consistent throughout the survey. Ensure that the coding is done accurately, as online responses get recorded automatically into the survey repository of database.
Online is probably the only place where surveys can be placed strategically to target a specific audience. For example, you can serve a survey on all people who exit your website after a download, or after buying a certain category of products or after consuming a particular type of content. This feature can help you keep your survey questions specific to derive a specific buying behaviour.
Focus on your business's main priorities and draft questions regarding specific initiatives. Are you launching an upcoming new product or service? Are you wondering if you can charge more for your services? Are you deciding whether to shorten or change your company name? Are certain services you offer not getting enough attention and you want to know why? Specific, pointed questions will yield useful answers for your business. General or vague questions will get you nowhere.
